Customer Care

Frequently Asked Questions

FINE ART GICLEE PRINTS

What is a Giclee Print?

WHAT MATERIALS DO YOU USE FOR PRINTS?

DO YOU SIGN YOUR PRINTS?

DO PRINTS COME FRAMED?

DO YOU OFFER CUSTOM SIZES? I WANT TO ORDER A PRINT BUT I DON'T SEE THE SIZE I'M LOOKING FOR.

HOW LONG DOES IT TAKE TO RECEIVE MY PRINTS?

HOW MUCH DOES IT COST TO SEND A PRINT?

WHAT SHOULD I DO TO CARE FOR MY PRINT ONCE IT ARRIVES?

ORIGINAL PAINTINGS

DO YOU HAVE ANY ORIGINAL PAINTINGS AVAILABLE?

COMMISSIONED PAINTINGS: HOW DO I GO ABOUT ARRANGING ONE?

DO YOU ONLY SELL PAINTINGS ONLINE OR IS THERE SOMEWHERE ELSE I CAN BUY THEM?

HOW ARE ORIGINAL PAINTINGS SHIPPED?

HOW MUCH DOES IT COST TO SEND AN ORIGINAL PAINTING?

HOW DO I LOOK AFTER MY ORIGINAL PAINTING ONCE IT ARRIVES?

GENERAL SHIPPING & DELIVERY INFO

DO YOU SHIP INTERNATIONALLY?

HOW SOON WILL I GET MY ORDER?

I'M IN A RUSH - CAN I ASK FOR EXPRESS SHIPPING?

HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

DO YOU OFFER TRACKING?

CAN MY ORDER BE REDIRECTED?

I’M LOCATED OUTSIDE OF AUSTRALIA - WILL I BE CHARGED CUSTOMS FEES?

I'D LIKE TO ADD EXPRESS SHIPPING AND/OR INSURANCE - HOW DO I DO THIS?

PAYMENT & ORDERING

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

IS MY PAYMENT INFORMATION PROTECTED?

WHY DO YOU COLLECT MY CONTACT DETAILS?

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER AFTER ORDERING?

EXCHANGES & RETURNS

DO YOU ACCEPT RETURNS OR EXCHANGES?

GENERAL ENQUIRIES

What are the benefits of signing up to your newsletter?

How can I contact you?

TRADE, PRESS & LICENSING ENQUIRIES

DO YOU OFFER TRADE OR WHOLESALE PRICES?

CAN I USE DETAILS FROM YOUR WEBSITE FOR MY OWN BLOG OR SOCIAL MEDIA SITE?

DO YOU OFFER LICENSING RIGHTS?

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