Customer Care

Frequently Asked Questions

FINE ART GICLEE PRINTS

What is a Giclee Print?

What materials do you use for your prints?

Do you sign your prints?

Do prints come framed?

Do you offer custom sizes? I want to order a print but I can't find the size I'm looking for.

How long does it take to receive my print?

How much does it cost to send a print?

What should I do to care for my print once it arrives?

ORIGINAL PAINTINGS

Do you have any original paintings available?

Commissioned paintings: How do I go about arranging one?

Do you only sell paintings online or is there somewhere else I can buy them?

How are original paintings shipped?

How much does it cost to send an original painting?

How do I look after my original painting once it arrives?

GENERAL SHIPPING & DELIVERY INFO

Do you ship internationally?

How soon will I get my order?

I'm in a rush - can I ask for Express Shipping?

How will I know when my order has shipped?

Do you offer tracking?

Can my order be redirected?

I'm located outside of Australia - will I have to pay customs fees?

I'd like to add Express shipping and/or insurance - How do I do this?

PAYMENT & ORDERING

What types of payment do you accept?

Is my payment information protected?

Why do you collect my contact details?

What if I want to change or cancel my order after ordering?

EXCHANGES & RETURNS

Do you accept returns or exchanges?

GENERAL ENQUIRIES

What are the benefits of signing up to your newsletter?

How can I contact you?

TRADE, PRESS & LICENSING ENQUIRIES

Do you offer trade or wholesale prices?

Can I use details from your website for my own blog or media site?

Do you offer licensing rights?

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