FAQ

Fine Art Giclee Prints

A selection of my original paintings are reproduced as prints using the giclée printing method. This is the highest quality printing process available that preserves the rich colours and beautiful detail of each brush stroke of the original painting.

Giclee prints are found in the world's finest museums, art galleries and private art collections and are treasured and looked after just like an original piece of art.

Giclee prints are created by specially trained print makers who use large format printing systems.  All products used including inks, canvasses and papers are fully archival, OBE and acid free. 

Fine art papers used in giclee printing are luxurious and very beautiful thick papers that reproduce each and every detail of the original art work. Canvases used are heavy duty artist grade. Each of my giclee prints are finished with a coat of varnish that protects against UV light and airborne contaminants.

Canvas Prints

My giclee prints on canvas come with a wide, white border around the image for wrapping over a 1.5 inch wide wooden stretcher frame. This is the size frame I normally use for my original paintings and is a good industry standard. Canvas prints can also be matted or dry-mounted just the same as a print on paper.

When I first began producing prints of my work, I made it my mission to find the best and most qualified print-maker in my area and I'm happy to say I've been using the same print-maker for several years now. The quality of the print is so precise, they are frequently mistaken for originals.

No, the prints do not come with a frame. The frames in my listings are for display only and not included with the order. 

I’m happy to give you advice on framing options and can help you find a quality framer in your area. On some occasions I can arrange to have your print pre-framed and you can contact me through this site or email me at sarina@sarinadiakos.com if you'd like to talk about this.

Yes, I'm happy to offer custom sizes.

Please contact me through this site or email me at sarina@sarinadiakos.com. 

Giclee prints should be looked after just the same as an original piece of art and I send out detailed care instructions with every purchase. A copy of these instructions can be found here.

Original Paintings

I create collections of paintings throughout the year according to the availability of time I have and release them through my website. Prior to the release of a collection, I let people know through my blog, mailing list and social media. These paintings tend to go pretty quickly and if there are any available you'll find them here.

Yes, when time permits I can do something special for you. More information on the commission process and application forms can be found here or you can contact me directly at sarina@sarinadiakos.com

Shipping & Delivery

I ship my artworks from Adelaide, South Australia. All prices on this website are shown in $AUD. A currency converter is located in the very top bar (website) or in the menu (mobile). 

I realise that to some buyers, Australia is on the other side of the world so if you'd like a customised print that might be too difficult to send from Australia (i.e. fully framed or extra large) or you need your print in a hurry, please contact me and I may be able to make alternative arrangements to have your print shipped to you through my partner printmaker in the UK or USA.

I ship to almost every country in the world however if you have any problems at checkout, please contact me for assistance on shipping options. 

Shipments to outside of Australia do not include charges for any additional handling, VAT, import tax/broker/customs/duty fees.

Please take these charges into account when placing an order as these fees are not included in the sale or shipping price and you may find yourself with unexpected costs on delivery. These fees are assessed directly by your own country and the actual cost is determined at their discretion - *UK and EU customers please be particularly aware of this.

Every country has different rules in place so please contact your local authority to check whether customs or duty taxes will be applied to your order before purchasing.  

I realise that to some buyers, Australia is on the other side of the world so if you'd like a customised print that may be too difficult to send from Australia (i.e. fully framed or extra large) or you need your print in a hurry, please contact me and I may be able to make alternative arrangements to have your print shipped to you through my partner printmaker in the UK or USA.

Processing Time for Prints

All Giclee prints are printed to order by my lovely local printmaker and take between 7-10 days to arrive back in my studio for me to package and ship to you. I do everything I can to ensure your order gets to you as soon as possible but once your print or painting leaves my hands, no matter how good my intentions are, it becomes dependent on the postal system. 

All shipping includes tracking and signature on delivery. Express shipping and Insurance options can be selected during checkout. 

Processing Time for Paintings 

Paintings in stock are usually sent out 2- 5 business days after your order is placed.

Shipping Times for International Orders

After posting from Australia, International shipping times may vary from country to country and exact time-frames can’t be guaranteed due to possible customs delays and other local conditions. As a general guide, shipping from Australia to most major cities in the USA and Europe usually takes 6 - 20 business days depending on whether I use a courier service such as DHL or the Australia Post standard. Most of the time the shipping is faster than this .  

Each country also has different rules and regulations in place and orders can be held up in customs once they reach your country. If for any unforeseen circumstance your order may take longer, I'll message you with the approximate time for delivery. 

For rush orders please contact me and I’ll see what I can do to meet your needs. If you have a rush order for a print, in some circumstances I may be able to arrange to have your print sent to you from my partner printmaker in the USA or UK. Please contact me here if this is an option you'd like.

Shipping Times for Australian Orders

Australian shipping times after posting usually take between 2 – 10 business days depending on which postal or courier service I use. 

Are you in a hurry? Please let me know through this site or at sarina@sarinadiakos.com and I’ll see what I can do to speed up your order. No guarantees though as timing is fully dependent on how busy my printer happens to be at the time.

If you'd like to have your order Express Delivered please select this option during checkout.

All prints are handled with the utmost care and beautifully packaged in paper, bubble wrap or a plastic sleeve. I include an info pack on the care and framing of your print, and recommend that you keep the print in its original packaging for protection until its taken to the framer.

Small prints (11" x 14" and smaller) are mailed in a sturdy flat mailer.  Medium to large prints (16" x20" and larger) are mailed in extra strong, specially made, protective mailing tubes.

Small and medium-large sized paintings are sent fully stretched, bubble wrapped and box shipped. I will use a freight or courier service to expertly handle the painting and deliver it right to your door ($80-300) depending on your location.

Larger paintings (over 50 inches) are sent detached from the frame and rolled up in a strong cardboard tube/box along with the frame and hanging wire. Your painting can be easily reassembled at your end and I can help you with this and or send you a list of recommended framers in your local area. This usually costs between $100-200 within Australia depending on the size and location.  International shipments will be extra (around $300-500) and I can arrange a quote beforehand.

Insurance of an artwork is the responsibility of the buyer. I recommend that all buyers insure their artwork to cover for potential risks of loss, damage or destruction of the artwork in transit and during shipping. 

Shipping prices are calculated at checkout based on package weight, size and distance. When you add the item/s to your cart and select your location from the list you will be able to request a preview of the total amount of shipping before you actually checkout.  

All shipping includes Tracking and Registered Post (signature on delivery).

Express shipping and Insurance can be selected as options during the checkout process.

As a general guide for ordering prints:

Within Australia shipping is AUD $10 for the first print and then an extra $3 for each additional print (up to quantity 10).For International orders shipping is AUD $40 for the first item and then an extra $5 for each additional print (up to quantity 10).  

Just remember that customs and import duties may be applied to your order when it reaches your local destination - UK and EU customers please be particularly aware of this. These charges are set at the discretion of your own country and payment is the buyers responsibility.

As a general guide for ordering Original Paintings:

Shipping prices for original paintings are calculated during the check-out process and are based on many factors including quantity bought, size, weight and your location. 

When you add the item/s to your cart and select your location from the list you will be able to request a preview of the total amount of shipping before you actually checkout.  

If you're not sure or you'd like an estimate of shipping costs beforehand you can contact me through this site or directly at sarina@sarinadiakos.com

All shipping charges include Tracking and Registered Post (signature on delivery).

Express shipping and Insurance can be added as options during the checkout process.

Please be aware that customs and import duties may be applied to your order when it reaches your local destination - UK and EU customers please be particularly aware of this. These charges are set at the discretion of your own country and I cannot be held responsible for these fees.

Express shipping can arranged through the checkout process. 

If you have already purchased and decided that you want your order sooner, if I have not already shipped your order I can arrange express shipping for a small extra fee.

If you truly don't have time to wait for your print to arrive from Australia, I can arrange for my partner print-makers in the USA and the UK to help me ship your print to you super quick.  The added benefit is that it also helps the environment through leaving a better carbon footprint by delivering locally. If this is an option you'd like to consider, please contact me at sarina@sarinadiakos.com

Shipments outside of Australia do not include charges for any additional handling, VAT, import tax/broker/customs/duty fees.

Please take these charges into account when placing an order as these fees are not included in the sale or shipping price and you may find yourself with unexpected costs on delivery. These fees are assessed directly by your own country and the actual cost is determined at their discretion - *UK and EU customers please be particularly aware of this.

Every country has different rules in place so please contact your local authority to check whether customs or duty taxes will be applied to your order before purchasing.  

Payment & Ordering

The security of this site is closely monitored to prevent any unauthorised disclosure or use of credit card numbers and to protect the confidentiality of your personal information. We use the SSL (Secure Socket Layer) industry standard, the highest level of security available today for web-secured applications.

When you purchase from me, I may ask you to provide contact information such as name, email, telephone number and postal address for billing purposes and to ship your order. If I have trouble processing your order, I may use this information to contact you. I will not use this information for any other purpose other than the reasons stated above.

I work very hard to ensure your order is sent to you as soon as possible. As I print to order, once your order has been placed  with my print-maker and has entered the printing process unfortunately it cannot be changed or cancelled. 

Exchanges & Returns

Every order, commission, and sale is handled with care and as much clarity and transparency as possible.  My hope is that you'll be completely overjoyed with your purchase. If you have any concerns or questions please contact me before purchasing.

Unfortunately, I cannot accept returns or exchanges for artworks and all sales are final. This is due to the delicate nature of giclee prints and original paintings which are easily damaged if not handled by a professional on arrival. Exceptions may apply on a discretionary basis.(information below).

I personally inspect and ensure the quality of every artwork before it is signed and shipped so unless the artwork is vastly different from the description in the listing, the following will apply: 

Original Paintings:

All sales are final on original artworks and I'm unable to accept returns. 

Prints:

All prints are created to order according to your individual requirements, chosen image, size and material and as such your purchase is considered a custom order and non-returnable. Once an order has gone to print it cannot be changed or refunded. 

Loss or Damage Through Shipping:

As soon as I send your order I will advise you by email and give you the tracking details and an expected delivery date. Buyers are responsible for shipments once they enter the postal system and I'm not  responsible for delays, damage or loss during shipping but I'll work with you to try to resolve the situation.

Please check your delivery address and make sure your artwork can be delivered safely at your end. If you can't be sure of this please add the  insurance option as I hold no responsibly for lost or stolen orders at the delivery point.

On rare occasions damage can occur through handling by the shipping agencies, especially on long international routes. Items can also be lost or stolen at the delivery point. If the following procedures are followed, both you and I have a much better chance of follow up action with the shipping company. 

1. Don't permit the courier to leave your parcel unattended if you're not there to personally receive it.

2. If you can't be there to receive your order, please arrange to pick up the parcel in person from the shipping depot.

3. Before accepting and signing for the shipment, please check the outside packaging for damage.

4. If there's any sign of damage either (a) refuse delivery or (b) open the package in the presence of the delivery person and check the contents in front of them.

5. If the artwork inside is damaged, refuse the delivery and if possible take photos for evidence.

If these responsibilities are not met at your end, I will be unable to assist you. 

Please be understanding when contacting me about loss or damage during transit as I have no control over the treatment of your package by the post office or the courier services. It’s just as distressing for me to know your print or painting has been damaged, lost or stolen as it is for you.

Other Shipping Events:

If your order is returned to me by the postal delivery service due to a wrong address, your refusal to pay customs fees, your refusal to accept the order or because no one was home to accept delivery:- on receipt of the returned item, the cost of the order will be refunded less a 25% handling fee. The original and return shipping costs will not be refunded.

Returns under Exceptional Circumstances:

In certain circumstances I may accept a return and the following conditions will apply:

Orders accepted to be returned or exchanged are required to be shipped back within 7 days of receipt. Please notify me first within 3 days of receipt either by email or through this site. Artworks must be returned in the original condition and packaging with a copy of your receipt.  I cannot provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. After inspection to ensure all items are in perfect condition and not damaged in any way, a refund or exchange will be made. Any taxes and duties your local customs office may have charged for the shipment when entering your country will not be reimbursed. Original shipping charges are non-refundable. For orders that include Free Shipping, orders will be refunded less the actual cost to ship the original order.  

Colour Accuracy:

When selecting prints and paintings please note that all computer monitors will show colours a little differently and there may be a slight variation from the colours you see on your screen to the actual version. If you are in doubt, please check the colours on multiple monitors to make sure before purchasing. I try my best to represent the colours and tones in my work honestly and clearly so if you have any concerns or questions about colour clarification, please contact me first through this site or email me at sarina@sarinadiakos.com

Copyright Notice

Of course! I’m very happy for you to use items from my website for your editorials, blogs and social media and I am so honoured when my work is shared online or in print. 

However, please remember that all artworks and images featured on this website are protected under Australian and International Copyright Laws and cannot be copied, reproduced or used, without my written permission. 

My only request is that you either email me first or give credit to me, Sarina Diakos and/or www.sarinadiakos.com and that reproductions of images are similar in quality to this website and not altered in any way. 

Please email me at sarina@sarinadiakos.com or contact me here if you have any questions. 

I retain all rights to each of the artworks created by me. This includes the rights to the image of sold and commissioned original paintings.  I retain the right to make reproductions of any and all artworks I create. 

If the buyer of my artworks decides to reproduce  the artwork in a magazine or other media I only ask to be credited as the artist, thanks.

Other Enquiries

I love working with interior designers, stockists and galleries and I am honoured you would like and appreciate my artwork for your business. Please send me an email to sarina@sarinadiakos.com  to discuss your ideas.

Didn't find what you were looking for? You can contact me here.