Returns & Exchanges

TERMS & CONDITIONS

Post March 2020 please refer to the page Shipping Delivery Changes Due to Covid as these are to be read in conjunction with existing domestic and international shipping terms & conditions.

RETURNS POLICY

Each order, commission, and sale is handled with care and as much clarity and transparency as possible.  My hope is that you'll be completely happy with your purchase. If you are not sure about something please contact me before purchasing and we can discuss any questions or concerns you may have.

Unfortunately, I cannot accept returns or exchanges for artworks and all sales are final. This is due to the fragility of paper and the delicate nature of giclee prints and original paintings which are easily damaged if not handled by a professional with expertise in artworks on arrival. Exceptions may apply on a discretionary basis. (information below).

I personally inspect and ensure the quality of every artwork before it is shipped so unless the artwork is vastly different from the description in the listing, the following will apply: 

ORIGINAL PAINTINGS:

All sales are final on original artworks and I'm unable to accept returns. 

PRINTS:

All prints are created to order according to your individual chosen image, size, material and requirements, and as such, your purchase is a considered a custom order and non-returnable. Once an order has gone to print it cannot be changed or refunded. 

LOSS OR DAMAGE THROUGH SHIPPING:

As soon as I send your order I will advise you by email and give you the tracking details and an expected delivery date. Buyers are responsible for shipments once they enter the postal system and I'm not  responsible for delays, damage or loss during shipping but I will work with you in an attempt to resolve the situation.

Please check your delivery address and make sure your artwork can be delivered safely at your end. If you can't be sure of this please add the insurance option to your order as I hold no responsibly for lost or stolen orders at the delivery point.

On rare occasions damage can occur through handling by the shipping agencies, especially on long international routes. Items can also be lost or stolen at the delivery point. If you follow all of the procedures below, you will have a much better chance of follow up action with the shipping company. 

  1. Don't permit the courier to leave your parcel unattended if you're not there to personally receive it.
  2. If you can't be there to receive your order, please arrange to pick up the parcel in person from the shipping depot or an official hub..
  3. Before accepting and signing for the shipment, please check the outside packaging for damage.
  4. If there's any sign of damage either (a) refuse delivery or (b) open the package in the presence of the delivery person and check the contents in front of them.
  5. If the artwork inside is damaged, refuse the delivery and take photos for evidence.
  6. Report immediately and take the evidence and photos within 7 days to the shipping company's local office to lodge the necessary forms.

If these responsibilities are not met at your end, I will be unable to assist you. 

Please be understanding when contacting me about loss or damage during transit as I have no control over the treatment of your package by the post office or the shipping service. It is just as distressing for me to know your print or painting has been damaged, lost or stolen as it is for you.

OTHER SHIPPING EVENTS:

If your order is returned to me by the postal delivery service due to you giving me an incorrect address, your refusal to pay customs fees, your refusal to accept the order or because no one was home to accept delivery, the following will apply:-

  1. when the postal system returns the unclaimed, unwanted or refused order, the cost of the order will be refunded less a 25% handling fee
  2. for orders that include free shipping, orders will be refunded less the actual cost to ship the original order
  3. original shipping charges are non-refundable

EXCEPTIONAL CIRCUMSTANCES RETURNS:

In certain circumstances and at my discretion, I may accept a return and the following conditions will apply:

Orders accepted for return or exchange are required to be shipped back within 7 days of receipt. Please notify me first within 3 days of receipt either by email or through this site. Artworks must be returned in the original condition and packaging with a copy of your receipt.  I cannot provide you a refund for artwork that has been damaged in transit back to the studio due to poor packaging. After inspection to ensure all items are in perfect condition and not damaged in any way, a refund or exchange will be made. Any taxes and duties your local customs office may have charged you for the shipment when entering your country will not be reimbursed. Original shipping charges are non-refundable. For orders that include Free Shipping, orders will be refunded less the actual cost to ship the original order.  

ORDER CANCELLATIONS

Please review your order carefully before placing it. Once an order is confirmed and paid for, I will not provide a refund unless I am unable to fulfill your order. I reserve the right to cancel or modify an order at any time due to supply issues, shipping delays, suspicion of fraud or a product becoming unavailable.

COLOUR ACCURACY:

When selecting prints and paintings please note that all computer monitors will show colours a little differently and there may be a slight variation from the colours you see on your screen to the actual version. If you are in doubt, please check the colours on multiple monitors to make sure before purchasing. I try my best to represent the colours and tones in my work honestly and clearly so if you have any concerns or questions about colour clarification, please contact me first through this site or email me at sarina@sarinadiakos.com