Shipping
TERMS & CONDITIONS
Post March 2020 please refer to the page Shipping Delivery Changes Due to Covid as these are to be read in conjunction with existing domestic and international shipping terms & conditions.
SHIPPING
PAPER & CANVAS PRINTS: shipping is free worldwide.
ORIGINAL PAINTINGS: shipping charges depend on the individual size and weight of the painting and destination More information is available on each product page and estimates are generated at checkout. If you would like a shipping quote for your original painting, please contact me beforehand at sarina@sarinadiakos.com
SHIPPING TIMES:
Shipping Delivery Changes Due to the Waterfall Effect of Covid:
Post 2020, I cannot guarantee specific delivery dates and/or times. If delivery of your artwork is time sensitive, please contact me and I'll try my best to help. This may involve an extra shipping fee for expedited post.
Please note that I'm in Australia and at present, due to Covid19, there are limited flights to and from Australia. This has resulted in longer than usual transit times for international deliveries. In light of this, I have chosen to pivot the printing of artworks to your country of origin or as nearby as possible. This will be in effect until the world begins to return to a new normal. I have made trusted, professional printmaking partners in the UK, Europe and the USA who are helping me to deliver your prints quickly and safely to you.
Not only does this help you to receive your print much sooner, it also greatly lessens the carbon foot-print which is already helping to regenerate and nurture our precious planet - signs of recovery have begun to show due to the reduction in air travel. I hope you’ll understand why I have made this choice.
Shipping within Australia will continue as normal except in the case of sudden and unexpected border restrictions, which may cause unforeseen delays with deliveries.
When your artwork is sent, you will receive a shipping notification with an estimated time of arrival. This is provided to me by the Courier delivery service. It is important to note that this is an estimate only and you should use your tracking number to receive more accurate updates and information regarding the delivery of your artworks. Sarina Diakos Art cannot take any responsibility for delays caused by Couriers and Shipping Agents.
SHIPPING UNFRAMED PRINTS
Processing time after ordering is usually around one week for prints as these are created individually. If by unforeseen circumstance your order may take longer, I'll message you with the approximate time. For rush orders please contact me and I’ll see what I can do to meet your needs.
DOMESTIC SHIPPING TIMES FOR PRINTS
Australian shipping times after posting usually take 2 – 7 business days depending on whether I use the Australia Post standard service or a courier service such as DHL or Pack & Send.
INTERNATIONAL SHIPPING TIMES FOR PRINTS
Post March 2020 please refer to Shipping Delivery Changes Due to Covid as these replace international shipping information.
International shipping times after posting from Australia may vary from country to country and exact time-frames can’t be guaranteed due to possible customs delays and other local conditions.
As a general guide, shipping from Australia to most major cities in the USA and Europe usually takes 5 - 20 business days depending on whether I use a courier service such as DHL or the Australia Post standard service.
I do everything I can to ensure your order gets to you as soon as possible but once your painting, print or artwork leaves my hands, no matter how good my intentions, delivery becomes dependent on your country's postal system.
During the checkout process, and before finalising your payment, there is an opportunity for you to receive an estimated shipping cost based on your purchase. This can be found in the 'request shipping estimate' section just below where you enter your shipping address.
SHIPPING ORIGINAL PAINTINGS
PROCESSING TIME
The time it takes to prepare and pack original paintings for shipping is 5 business days. Small and medium-large sized paintings are sent securely wrapped and box shipped.
Very large paintings are sent detached from the frame and rolled up in a strong cardboard tube/box along with the frame and hanging wire. Your painting can be easily reassembled at your end and I can help you with this and or send you a list of recommended framers in your local area. I can discuss alternative methods if you contact me beforehand.
Insurance of an artwork is the responsibility of the buyer. I recommend that all buyers insure their artwork to cover for potential risks of loss, damage or destruction of the artwork in transit and during shipping.
GENERAL SHIPPING INFORMATION
As soon as I send your order I will advise you by email and give you the tracking details and an expected delivery date.
Buyers are responsible for shipments once they enter the postal system and I'm not responsible for delays, damage or loss during shipping, but I will work with you to try to resolve the situation.
Please check your delivery address and make sure your artwork can be delivered safely at your end. If you can't be sure of this please add the insurance option as I hold no responsibility for lost or stolen orders after delivering them to the shipping company.
AUTHORITY TO LEAVE TERMS & CONDITIONS
By giving the delivery service "Authority to Leave" your parcel will be left at your unattended premises as per your instructions.
You agree that the parcel is deemed received when left at your premises and Sarina Diakos Art and the courier service do not accept responsibility for any loss or damage which may result after. You agree to release Sarina Diakos Art against any and all claims, liabilities, losses, and expenses, including consequential losses, suffered or incurred by you or any other person as a result of this Authority to Leave.
CUSTOMS FEES & DUTIES
Shipments outside of Australia do not include charges for any additional handling, VAT, import tax/broker/customs/duty fees.
Please take these charges into account when placing an order as these are not included in the sale or shipping price and you may find yourself with unexpected costs on delivery. These fees are assessed directly by your own country and the actual cost is determined at their discretion - *UK and EU customers please be particularly aware of this.
AFTER YOUR ORDER ARRIVES
I really do love to hear that your order has arrived safely or whether there have been any concerns or issues along the way so if you have the chance please let me know. I can be contacted easily through my Contact Form on this site or email me directly at sarina@sarinadiakos.com.