Returns & Exchanges

Each order, commission, and sale is handled with care and as much clarity and transparency as possible.  My hope is that you'll be completely overjoyed with your purchase. If you have any concerns or questions please contact me before purchasing.

Unfortunately, I cannot accept returns or exchanges for artworks and all sales are final. This is due to the delicate nature of giclee prints and original paintings which are easily damaged if not handled by a professional on arrival. Exceptions may apply on a discretionary basis. (information below).

I personally inspect and ensure the quality of every artwork before it is signed and shipped so unless the artwork is vastly different from the description in the listing, the following will apply: 

Original Paintings:

All sales are final on original artworks and I'm unable to accept returns. 

Prints:

All prints are created to order according to your individually chosen image, size, material and requirements, and as such, your purchase is a considered a custom order and non-returnable. Once an order has gone to print it cannot be changed or refunded. 

Loss or Damage Through Shipping:

As soon as I send your order I will advise you by email and give you the tracking details and an expected delivery date. Buyers are responsible for shipments once they enter the postal system and I'm not  responsible for delays, damage or loss during shipping but I'll work with you to try to resolve the situation.

Please check your delivery address and make sure your artwork can be delivered safely at your end. If you can't be sure of this please add the insurance option to your order as I hold no responsibly for lost or stolen orders at the delivery point.

On rare occasions damage can occur through handling by the shipping agencies, especially on long international routes. Items can also be lost or stolen at the delivery point. If the following procedures are followed, both you and I have a much better chance of follow up action with the shipping company. 

1. Don't permit the courier to leave your parcel unattended if you're not there to personally receive it.

2. If you can't be there to receive your order, please arrange to pick up the parcel in person from the shipping depot.

3. Before accepting and signing for the shipment, please check the outside packaging for damage.

4. If there's any sign of damage either (a) refuse delivery or (b) open the package in the presence of the delivery person and check the contents in front of them.

5. If the artwork inside is damaged, refuse the delivery and if possible take photos for evidence.

If these responsibilities are not met at your end, I will be unable to assist you. 

Please be understanding when contacting me about loss or damage during transit as I have no control over the treatment of your package by the post office or the courier services. It is just as distressing for me to know your print or painting has been damaged, lost or stolen as it is for you.

 

Other Shipping Events:

If your order is returned to me by the postal delivery service due to an incorrect address provided by the buyer, the buyer's refusal to pay customs fees, the buyer's refusal to accept the order or because no one was home to accept delivery, the following will apply:-

1. when the postal system returns the unclaimed, unwanted or refused order, the cost of the order will be refunded less a 25% handling fee.

2, the original shipping and return shipping costs will not be refunded.

Returns under Exceptional Circumstances:

In certain circumstances I may accept a return and the following conditions will apply:

Orders accepted for return or exchange are required to be shipped back within 7 days of receipt. Please notify me first within 3 days of receipt either by email or through this site. Artworks must be returned in the original condition and packaging with a copy of your receipt.  I cannot provide you a refund for artwork that has been damaged in transit back to the studio due to poor packaging. After inspection to ensure all items are in perfect condition and not damaged in any way, a refund or exchange will be made. Any taxes and duties your local customs office may have charged for the shipment when entering your country will not be reimbursed. Original shipping charges are non-refundable. For orders that include Free Shipping, orders will be refunded less the actual cost to ship the original order.  

Colour Accuracy:

When selecting prints and paintings please note that all computer monitors will show colours a little differently and there may be a slight variation from the colours you see on your screen to the actual version. If you are in doubt, please check the colours on multiple monitors to make sure before purchasing. I try my best to represent the colours and tones in my work honestly and clearly so if you have any concerns or questions about colour clarification, please contact me first through this site or email me at sarina@sarinadiakos.com